There may be different reasons for your Arris modem dropping connection. Some probable reasons could be unstable connections, loose cable, outdated firmware, a bug problem, weak Wifi strength, modem being out of coverage area, etc.
Reasons For Arris Modem Dropping Connection
The possible reasons for which the connection in an Arris modem keeps dropping include
One of the modem parts is faulty or broken. The ethernet cable connected to the modem is not properly plugged in or broken. The internet speed from the ISP (Internet Service Provider) is slow. Any object (a thick wall, radio signal devices, other networks in the same house that operate in different bandwidths, etc) is blocking or interfering with the signal coming from the modem. Someone unauthorized is trying to enter the system forcefully. The firmware in the modem needs to be updated. There is congestion in the network either from the ISP or due to multiple devices being connected to the same modem.
The modem can also experience random disconnection if the modem is not placed within the range of the router.
Troubleshoot The Wired Connection
There may be some simple fixes to the hardware that can troubleshoot the intermittent connectivity problem with the Arris modem.
Power cycle – To power cycle the modem, unplug all the wires from the modem. Keep it turned off for a few seconds and plug back in.
Check the wire – The problem with connectivity may arise due to a loose or broken connection. If power cycling the modem doesn’t resolve the issue, check the ethernet wire that connects your Arris modem with the wall output of your ISP.
To know if your wire is providing a proper connection or not check the send/receive lights in the modem. For example in Arris SBG10, if the LED keeps blinking it means a loose wire. If the send/receive light is solid but the online LED is off it means the problem is due to the cable signal levels.
Check cable signal levels – If the cable signals are not within the specified range (which you can check by logging into Arris’s web browser) it may cause the modem to disconnect randomly. You need to either perform a factory reset, power cycle or contact a professional to bring the signal levels within the acceptable range. The accepted downstream signal range is -15 dBmV to +15 dBmV.
Factory Reset – To factory reset the modem carefully insert a small, narrow wire (eg, the tip of a pen) into the reset switch hole. Then press and hold the switch for a few seconds. You should remember performing a factory reset will set the modem to its default setting, and any custom settings will be reset to the same.
Troubleshooting Methods For The Software
Update the firmware – Arris modems can cause intermittent connectivity if the firmware is not updated to the latest version. You cannot simply install the update from the app or website. Arris first distributes the firmware updates to the service provider for testing by DOCSIS (Data over cable service interface specification) standards. And after your ISP circulates the software update, you can download it on your device.
To download the latest firmware.
Log in to your modem’s IP address from a web browser. Enter username and password. Then go to Settings > Advanced > Administration > Firmware Update. There will be an indicator if a new update is available. First, install it. Then reboot your device.
It will load the newly installed firmware in your modem and your connectivity problem should be resolved. You can set your device in Auto Update mode to enable it to automatically update to the latest firmware whenever available.
Check the Security settings of your modem – Check your password, username, and other security settings by logging into your account. Set strong passwords and unique SSID (Network Name) to avoid an intruder from accessing your modem’s connection.
Conclusion
If your internet connection is dropping intermittently, it may be due to one of the abovementioned reasons. The solutions for them are given as well. If your modem connection is still not restored, you can directly contact the customer care of Arris at tollfree 1-877-466-8646 or reach out to their social media sites and lodge a complaint.
How long is the warranty period of Arris modems?
With Arris modems, you get two years of warranty on technical and maintenance support of your modem, router, and connected devices.
Can a device near a modem affect the modem signal?
Bluetooth, Baby Monitors, Microwave Oven, Radio equipment, neighbour’s network, concrete, or thick timber walls can hinder Wifi signals coming from modems.
How to access Arris’ log-in page through a web browser?
To access Arris’ log-in page through a web browser, first, open a web browser. Then enter the IP address http://192.168.0.1. Hit enter. You will be directed to Arris’ log-in page.
What do the red and green lights mean in the Arris modem and why do they keep blinking?
The green light indicates that the connection is established and ok. If it keeps blinking then it means that the modem is being overused and needs to be plugged off. A red or yellow light means the modem has an unsuccessful connection with the internet.
