AutoZone Return Policy
Returning a product to an AutoZone store must be in its original condition and packing, along with the receipt, within 90 days after the purchase date to get a refund. A faulty item can be returned if it’s within its warranty period. If the product has been used or installed, refund requests may be declined.
How to Return AutoZone Purchases?
There are two options for returning purchased goods on AutoZone: in-store or by mail. For either return option, you must ensure that the product(s)to be returned are clean and must not contain any hazardous fluids.
How to Return AutoZone Purchased In-Store?
Eligible products purchased at an AutoZone retail outlet must be returned in their original packaging, with your receipt. The return process will be outlined in the steps below:
Check to ascertain if such product is acceptable for in-store return or comes under the exemption category.
Take the product to the local store with the original receipt.
If you paid with a credit card, it is important to take it along so that the refund will be credited back to the same account.
If you paid via financial service providers like PayPal or a debit card, provide the receipt of the transaction, and an Autozone salesperson will process a refund to your account.
A store representative will inspect the product and if it passes all quality checks, the return process will be finalized and you will get your refund or a replacement.
You may be required to show your government-issued ID to access their return policy. They accept the following IDs for returns: U.S. Military ID, U.S. State ID, International Passport, U.S. or Canadian Driver’s License, U.S. Laser Visa, U.S. Laser Visa, Canadian Province ID, and Mexican Voter Registration Card.
Return by Mail
Step 1: Drain all fluid from the item (if any)
Step 2: Fill the Section B of the shipping invoice (Return Form): An important part of this form is stating where you are shipping from and if AutoZone committed a shipping error or the product was defective when shipped from the AutoZone Fulfillment Center.
Step 3: Contact AutoZone Customer Support to get a return shipping label.
Step 4: Attach the return shipping label to the package and send it back to the AutoZone fulfillment center.
Shipping cost will be paid by the company if AutoZone made a shipping error or the product was defective when dispatched from AutoZone Fulfillment Center.
Furthermore, if you are returning a product from outside the United States or a U.S. territory and AutoZone committed a shipping error or the product was defective when shipped from AutoZone Fulfillment Center, you should return such product to AutoZone’s Fulfillment Center using the most cost-effective method.
Include a copy of your shipping charge receipt with your package. When AutoZone receives your returned product(s), your return will be processed and you will be reimbursed for the shipping fee via a check for the amount shown on the carrier’s pre-printed label and receipt.
AutoZone Exchange Policy
The AutoZone exchange policy applies to products purchased in-store and online. All of the rules of the AutoZone Return Policy apply when exchanging any product purchased from AutoZone.
The easiest way to swap a product is to go to the nearest AutoZone location. Present the product to be exchanged together with the proof of purchase. Also, ensure that it is qualified for exchange under the AutoZone Return Policy. Your exchange will be processed immediately if you meet all the stated criteria.
If you purchased the Item in question online, you should contact customer service. They will also take you through the necessary steps.
Final Thought
AutoZone is a fantastic place to buy auto parts. However, if you receive a damaged spare part or purchased an incorrect product, you can return such within 90 days with a receipt.
While AutoZone does not accept returns without a receipt, they can assist you in retrieving the receipt and processing the return.
Is it possible to get a full refund from AutoZone?
Yes, provided you have the product in its original packaging and have the receipt, AutoZone will offer you a complete refund. It must also not be any of their no-returns or exception-to-returns goods. Even if you don’t have the original box and paperwork, they may still give you store credit, though this is not usually the case.
How can I Return an Item without the Receipt?
To return without the original receipt, you will have to call AutoZone Customer Service to obtain the transaction details for your order. The customer support agent will also walk you through the steps of returning the product to the local AutoZone location.
Which Products are exempted from AutoZone Return Policy?
Gift cardsProducts with the ‘final sales’ tagCustomized Items
Also, Batteries have their own warranties, and while they may be returnable, you’ll need to check the warranty to see when the return window ends.
